Start narrow. Keep private data out.
AutoCache support begins with the product version, platform, expected behavior, actual result, and a redacted receipt or error. We do not need your whole knowledge base to diagnose most problems.
Open a support request
Email is the current private-preview support channel. It opens in your own email client; AutoCache.ai does not collect the message through a web form.
What to include
- Product/package version and the exact file hash when available.
- Windows architecture and version, plus the AI client you are connecting.
- The smallest steps that reproduce the issue.
- What you expected, what happened, and the exact error text.
- The activation stage involved: source, installation, discovery, invocation, or behavior.
- A redacted run receipt when the issue involves scheduled upkeep.
What to redact
Remove credentials, tokens, certificates, personal identifiers, private prompts, full machine paths, user names, Volumes content, transcripts, and unrelated logs. Replace sensitive values with clear labels such as [VOLUMES_ROOT].
Never send a complete Volumes tree or a raw diagnostic archive unless support has reviewed a manifest first and asked for a specific sanitized subset.
What support covers
Private-preview support focuses on verified packages, documented installation, supported host integration, Starter Volumes, product-maintenance tasks, and reproducible product defects.
It does not automatically cover custom business automations, trading systems, third-party model outages, lost provider accounts, recovery of data without backups, or machine-wide administration outside the product's documented boundary.
Security reports
Use the subject AutoCache security. Describe the affected version and impact without including exploit secrets or customer data in the first message. Do not open a public issue.